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Frequently Asked Questions2021-08-20T12:05:30+01:00
We Have Moved to Etsy
Refunds2021-05-25T15:59:55+01:00

For non-personalised products we must offer a refund to customers if they’ve told us within 14 days of receiving their goods that they want to cancel. Customers have another 14 days to return the goods once they’ve told us. We must refund the customer within 14 days of receiving the goods back. Customers do not have to provide a reason. For personalised products, for example; engraved rings – our policy is different. Please read our Returns Policy for full details.

Do You Sell Wholesale?2020-07-25T12:54:51+01:00

Yes. Contact us with your requirements.

Why Don’t I See The Same Deal On Your Website That I See Advertised On Facebook?2020-07-25T12:52:26+01:00

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can’t stop this since it’s the way Facebook works.

Returns2020-07-27T17:33:45+01:00

Returns will be accepted within 14 days of delivery. To initiate your return please Contact Us by clicking here to receive your returns number. Any un-authorised returns may result in refunds being delayed.

If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.

All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

Please include the returns number we provide so that the refund can be properly processed. If you don’t include the returns number then we can’t guarantee your refund can be processed.

Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.

30 Day Money Back Guarantee2020-07-25T10:16:08+01:00

All products come with a 30 day money back guarantee which entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.

Where Are My Items Coming From2020-07-25T10:12:58+01:00

Our products are coming from China. Our rings and related accessories are produced by our Chinese manufacturing partners. After production is completed, the items are then shipped to our UK Office for final quality control checks. We then ship the items to our customers via the Royal Mail postal service.

How Do I Track My Order2020-07-27T17:46:18+01:00

You can track your order once it has been shipped by clicking here. Remember that you will need to add your tracking and then click the track button to see your tracking status information.

Which Payment Methods Do You Accept?2020-07-25T10:04:46+01:00

We accept payment from credit and debit cards as well as PayPal.

When Will You Ship My Order2020-07-27T18:31:05+01:00

You will receive notification of shipment with full tracking information. Please allow 15-35 business days to receive your order, delivery times may vary depending on your country and product production location.

Type 1 product orders may be cancelled within 30 days (see Refunds). After 30 days they cannot be cancelled.
Type 2 product orders may be cancelled if they have not been ‘ticketed’ and ‘produced’ within 3 days (see Refunds). After they have been produced they may not be cancelled.

Please make sure to provide the correct shipping address. Custom Tungsten Rings cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Custom Tungsten Rings will not be held responsible for customs taxes.